FAQ’s

GENERAL DESCRIPTION

Geographic Area Covered: All of the United States.  

List Offices: Houston, 18,000 square feet, room to facilitate 175 employees.

Years Experience: Over 75 collective years.  

Monthly dollar volume of accounts handled: Unlimited.

 

MEMBERSHIP

Members in Good Standing with the American Collectors Association, & the ACA’s Healthcare Services Program.  

 

 

ASSIGNMENT OF ACCOUNTS TO COLLECTORS

Typical collector /account ratio: * Primes: 150 accounts per file, Seconds: 500-600 per file.

What is the minimum file size necessary to dedicate a full-time collector to a specific client? * 300 accounts, depending on balance size.

Do front-line collectors handle partial payment arrangements or is this a clerical function?  Front-line collectors set up the arrangements, and the pay desk collectors follow up on the arrangements, with consistent telephone prompting and letters.

Do you use form letters? * Yes.

What are the various stages in the letter series? * First notice to debtor, letter to confirm promise, final demand letter, partial payment letter or settlement letter, if applicable.

How are letters generated?  * By computer.

Do state and federal authority approve the letters? * Yes.

How does the manager evaluate collection quality? * By the use of monitoring, cameras, telephone monitoring devices and production reports.

 

 

COLLECTION STAFF

Do you set goals or budgets for your collectors? * Yes.

How are they determined? * By historical data and similar business requirements.

Collectors Hours: * We work 6 days a week: Mon-Thurs., 8:00am - 8:00pm, Fri., 8:00am - 12:00pm and every Saturday. 

 

 

OTHER BUSINESS

What business areas do your clients represent? * Medical, Retail, Bank, Commercial and Utilities.

Do you have 3rd and 4th placement clients? * Yes.

What file segments do you wish to service (Primary, Secondary, Tertiary, etc)? * Any or All.

 

 

SECURITY AND PRIVACY PROTECTION

What collection system and software does ADC utilize? * 6 Strata-Soft predictive dialers; 96 stations; 120 lines; 4 MRG dialers.

How many workstations are available? * Approx. 150 workstations. What is the make and model of these workstations? * Clone Systems or Dell PCs, which range from 150mhz to 4ghz. Describe the Communications System. *NEC 704i telephone system (150 stations).

Are you capable of transferring electronic funds? * Yes.

 

 

CANCEL AND RETURN (BY CLIENT)

When do you deem an account uncollectible? * After all skip-tracing and phone calls are exhausted, all PPA efforts are exhausted, as well as final management considerations.

How long do you take to return an account? * After the client notifies us.

How often do you purge files? * Monthly.

Skip tracing done in-house? * Yes, as well as outsourced.  

SPECIAL REQUESTS  

During the interview stages, please be advised any other documented legal paperwork will be supplied upon request. 

 

 

If you are a consumer with an account placed in our office for collection this is an attempt to collect a debt and any information obtained will be used for that purpose.


 
Allied Data Corporation
13111 Westheimer
Fourth Floor
Houston, Texas 77077
Toll Free 800-275-7176
For Our Collection Center
Call Toll Free 800-275-7176 ext 602
For Sales & Marketing 
 Call Ray Blair at 800-275-7176 ext 3108
Fax: 281-293-0417

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