OF ACCOUNTS TO COLLECTORS
collector /account ratio: * Primes:
150 accounts per file, Seconds: 500-600 per
is the minimum file size necessary to dedicate a
full-time collector to a specific client? * 300
accounts, depending on balance size.
front-line collectors handle partial payment
arrangements or is this a clerical function?
collectors set up the arrangements, and the pay
desk collectors follow up on the arrangements,
with consistent telephone prompting and letters.
you use form letters? * Yes.
are the various stages in the letter series? * First
notice to debtor, letter to confirm promise,
final demand letter, partial payment letter or
settlement letter, if applicable.
are letters generated?
state and federal authority approve the letters?
does the manager evaluate collection quality? * By
the use of monitoring, cameras, telephone
monitoring devices and production reports.