ASSIGNMENT
OF ACCOUNTS TO COLLECTORS
Typical
collector /account ratio: * Primes:
150 accounts per file, Seconds: 500-600 per
file.
What
is the minimum file size necessary to dedicate a
full-time collector to a specific client? * 300
accounts, depending on balance size.
Do
front-line collectors handle partial payment
arrangements or is this a clerical function?
Front-line
collectors set up the arrangements, and the pay
desk collectors follow up on the arrangements,
with consistent telephone prompting and letters.
Do
you use form letters? * Yes.
What
are the various stages in the letter series? * First
notice to debtor, letter to confirm promise,
final demand letter, partial payment letter or
settlement letter, if applicable.
How
are letters generated?
* By
computer.
Do
state and federal authority approve the letters?
* Yes.
How
does the manager evaluate collection quality? * By
the use of monitoring, cameras, telephone
monitoring devices and production reports. |
